Contact information

Contact

Do you have any questions about your order, our products, shipping, returns or another request?

You can contact us through the contact form or by email.

Email: boristodorneu@gmail.com

Shop: Brycos

Business address:

Brycos
Owner: Boris Todor
Blaumeisenweg 48
47918 Tönisvorst
Germany

Contact form

Please use the contact form for general questions, product inquiries, order questions, shipping, returns, cancellations or complaints.

If your request is related to an existing order, please include your order number so that we can process your request faster.

Please provide the following information if possible:

Name
Email address
Order number, if available
Subject
Message

Information about your request

If you contact us through the contact form or by email, we will use the information you provide only to process and answer your request.

This may include your name, email address, message, order number and any additional information you voluntarily provide.

Further information can be found in our Privacy Policy.

Returns and complaints

Please do not return any products without contacting us first.

If you would like to request a return, withdrawal or complaint, please contact us first by email or through the contact form.

If an item has arrived damaged or if you received the wrong product, please send us the following information if possible:

Name
Order number
Short description of the issue
Photos of the damaged or incorrect product

After reviewing your request, we will get back to you as soon as possible.

Response time

We aim to respond to all inquiries within 1 to 3 business days.

On weekends and public holidays, processing may take longer.